An unauthorized copy of a confidential exam key has been made on Copier C3. The job leaves the machine in recovery mode.
SERVICE REQUEST / 6:42
“C3 won’t reset after a confidential job. Please service tonight.”
C3 SERVICE CARD
Recovery mode retains a temporary record of the last job. The standard reset erases that record and returns C3 to service.
THE TECHNICIAN
Andre arrives before the department can examine the machine. He follows the service card and resets C3.
Why might someone have wanted the repair done immediately?
Consider the consequence
THE SECOND CONSEQUENCE
A repair could do the hiding.
The caller could get the retained trace erased by having Andre perform a legitimate repair. They would need to know the service procedure, not recruit the technician.
That gives urgency a possible purpose beyond fixing the copier. It is an explanation to investigate, not yet proof of the caller’s intention.